---
title: "How to reach us, and who answers"
description: "Every way to reach Assaypost: WhatsApp, telephone, email and the postal address, with what each one is for and who answers it."
canonical: "https://assaypost.co.uk/contact"
modified: "2026-10-01"
language: "en-GB"
publisher: "Assaypost"
---

# How to reach us, and who answers

Updated 1 October 2026.

Send a picture of what you have and a person gives you a rough idea of what it is likely to be, what is plated rather than solid, and whether it is worth posting. It is free, and nobody follows up unless you ask.

Prefer to talk? Ring or text [07369 296063](tel:+447369296063) (6am to 10pm, seven days a week) or email [messinabenni@gmail.com](mailto:messinabenni@gmail.com).

## If it is about something you own, send a photo

A picture often shows in one look what a paragraph of description cannot. The button below opens a WhatsApp chat with a message ready to send; add the picture and a person replies. You do not have to know what it is, or sort anything first.

## Questions, open cases and complaints

The message form on this page is not switched on yet, so use WhatsApp, the telephone or email for these too. If you have a case reference, put it in your message.

What we can and cannot buy is on [what we buy](https://assaypost.co.uk/what-we-buy), and the marks themselves are explained in the [hallmark guide](https://assaypost.co.uk/guides/uk-hallmarks-and-fineness-guide) if you would rather look first.

## What happens next

- A person reads every message and replies the same way you got in touch. Nobody telephones afterwards to push a sale.
- If you asked about a piece, you get a rough idea of what it looks like and whether it is worth posting, including when the answer is that it is not. It is not a valuation or an offer.
- Nothing is committed to. Postage is arranged only if you ask for it.
- Put a case reference in your message and it goes straight to your case. Complaints go to the route on the [complaints page](https://assaypost.co.uk/complaints), with its three stages set out there.
- Your details are used to answer you and nothing else, and what you send is deleted on the schedule in the [privacy notice](https://assaypost.co.uk/privacy).

## Every way in, and what it is today

- **Photographs**: Send them on WhatsApp, the same line as below. If your question is about a particular piece, a photograph of it is the quickest way to an answer. [What to photograph](https://assaypost.co.uk/photo-estimate).
- **This form**: Switched off for now, until there is secure storage for what it would collect. Use WhatsApp, the telephone or email instead.
- **Messaging**: Open, and it is the line the button at the head of every page goes to. A person answers there, in writing. [Open a conversation](https://wa.me/447369296063?text=Hello.%20I've%20got%20a%20question%20about%20some%20gold%20and%20silver.%20I%20can%20send%20photos%20if%20that%20helps.).
- **Telephone**: [07369 296063](tel:+447369296063) · 6am to 10pm, seven days a week
- **Email**: [messinabenni@gmail.com](mailto:messinabenni@gmail.com)
- **A counter**: None. Assaypost works by post across the UK, so there is nowhere to walk into.
- **Our address** (Unit 172, 14-15 Triangle South, Clifton, Bristol, BS8 1EY): **Letters only.** Please do not post items here or bring them in person: it is not a shop. The address your parcel goes to is a different one, given to you in writing when the postage is arranged.
- **Where a parcel goes**: Not published, for security. The address is given to you in writing when the postage is arranged, before anything is sent.

## Start with photographs

- [Send your photos on WhatsApp](https://wa.me/447369296063?text=Hello.%20I've%20got%20a%20question%20about%20some%20gold%20and%20silver.%20I%20can%20send%20photos%20if%20that%20helps.)
- [How it works](https://assaypost.co.uk/how-it-works)
- Telephone [07369 296063](tel:+447369296063), 6am to 10pm, seven days a week