--- title: "Posting your items to us" description: "How posting works: we arrange the postage with you and confirm the service and cover in writing first. The risk in the post is ours; no deadline." canonical: "https://assaypost.co.uk/postal-pack" modified: "2026-10-01" language: "en-GB" publisher: "Assaypost" --- # Posting your items to us Updated 1 October 2026. When you are ready to post, we arrange the postage with you and confirm the service, its cover and your reference number in writing before anything is sent. Post when it suits you: there is no deadline, and nothing is owed if you never send it. Questions first? Send photographs on WhatsApp to 07369 296063, or ring or text the same number, 6am to 10pm, seven days. ## Not sure yet what you have? Send a picture first. It is free and takes a minute, and the reply gives you a rough idea of whether the lot looks worth posting and whether anything in it should be kept whole. If it is not worth posting, you need not post anything. ## If the parcel is lost, the loss is ours We choose the carrier and the service, so the risk in the post is ours too: from the moment you hand the parcel over until anything we send back reaches you. If a parcel is lost or damaged, you are owed what the items were worth, not whatever the carrier pays us ([the terms, clauses 7.2, 12.2 and 12.4](https://assaypost.co.uk/terms#clause-12-2)). Before anything is posted, we confirm in writing which service your parcel will travel by and the cover that applies to it, so you see both first. Not yet: No carrier or cover figure is published on this page. The service and its cover are confirmed to you in writing for your parcel. Tell us roughly what you are sending before you post, so the right service is used. An honest mistake about what something turns out to be worth is never held against you; only if you knowingly send far more than you told us, and the parcel is lost, can what we pay be reduced, and only as far as not being told caused the loss ([the terms, clause 7.4](https://assaypost.co.uk/terms#clause-7-4)). More on [posting safely and cover](https://assaypost.co.uk/security-and-insurance). ## What arrives, and what to do with it 1. **The postage details, in writing**: We confirm the service, its cover and your reference number before anything is sent. The same reference is on everything that follows. 2. **A numbered bag, if we send you one**: A security bag with a printed number that shows if anyone has opened it. Seal your items in it and write the number down. 3. **Pack it so nothing moves**: Wrap each piece, fill the gaps, and use a box rather than a padded envelope. Nothing on the outside should say what is inside, and the word gold belongs nowhere on the parcel. The [packing guide](https://assaypost.co.uk/guides/posting-gold-and-silver-safely) goes through it properly. 4. **Photograph it laid out before you seal it**: One picture of everything, laid out on a table, before the tape goes on. If what arrived is ever in question, your photograph counts as evidence alongside ours. 5. **Hand it in where your postage directs**: Not a postbox. From the moment it is handed over, the risk is ours. Keep the receipt with its tracking number: it helps trace the parcel, though nothing you are owed depends on it. More than fits in one box? [Ask us first](https://assaypost.co.uk/contact) and we agree how many parcels and which service. Parcels that arrive on different days are offered on separately unless you tell us in writing that they belong together; then we hold the first until the last arrives and make one offer ([the terms, clause 3.3](https://assaypost.co.uk/terms#clause-3-3)). When we agree a split with you, we ask whether you want one offer for all the parcels or a separate offer for each. ## What happens when it arrives 1. **It is logged before it is opened**: The parcel is matched to your reference and photographed unopened, seal and all. Only then is it opened. 2. **Everything is listed**: Every piece gets a number of its own, a description and a photograph, so you can see what we received before any figure is mentioned. 3. **It is weighed and checked**: Marks are read under magnification, and every piece is weighed and checked for its metal; the methods used are listed on the offer. Anything that may be worth more than its metal is set aside and flagged to you, and nothing is melted, cut or taken apart before you have accepted an offer. 4. **One written offer for the lot**: Sent to you to read at your own pace. Accept it and you are paid by bank transfer to a UK account in your own name; payment timing is stated on the offer. Decline it and everything comes back by tracked, signed-for post at our cost. [Every stage in detail](https://assaypost.co.uk/how-it-works) ## Before you seal the box - Check that everything you mean to sell is in, and nothing you mean to keep. - Leave out anything you are not ready to sell. It can always follow later, as a lot of its own. - Nothing on the outside of the box should hint at what is in it. - The address your parcel goes to is given to you in writing with the postage details, rather than published here. ## Start with photographs - [Send your photos on WhatsApp](https://wa.me/447369296063?text=Hello.%20I'd%20like%20to%20post%20some%20things%20to%20you.%20Can%20I%20send%20photos%20first%3F) - [How it works](https://assaypost.co.uk/how-it-works) - Telephone [07369 296063](tel:+447369296063), 6am to 10pm, seven days a week